There are all sorts of tips that you’ll read online about how to make sure that your inflatable jumpers company is profitable. You’ll find tips on advertising, tips on how to purchase the ideal inflatable jumper, and even tips on how much you should charge. But none of these tips will help you to make your company more profitable if you don’t have a good understanding of what customer service is and how to do it properly.
Customer Service
Customer service, on paper, sounds easy. It’s just the act of making sure that all of the clients that you’re dealing with are given service that exceeds their expectations from the start of your business together to the end of your business, and even beyond. While it’s easy to say “I’m going to give my customers great customer service”, it’s a great deal more difficult to put into action, especially if you’ve never had to deal with customer service before and haven’t had the opportunity to build up the right skills.
When you own an inflatable jumpers business, the inflatable jumpers that you rent out, and the cost to rent them, is only about 50% of your business. The other 50% comes from you. No customer is going to rent inflatable jumpers from you if they find that you’re rude and uncooperative. What they need is to be treated the way that any client should expect to be treated – with respect and care.
Difficult Customers
So what do you do when you’re working with difficult customers? Unfortunately every business owner will, at one point in time or another, have to deal with a difficult client or two. How do you handle these customers? First it’s always best to let them get out what they need to say. Don’t try to cut them off, and listen to everything that they’re saying. Many times if you simply let a client vent their frustrations out on you, they’ll wind up being in a much more reasonable frame of mind. Always listen to your customers and then, once they’ve vented, ask them what they would like you to do to help fix whatever the issue is. Many times you can reach a compromise much easier than you may believe.
Remember: customer service isn’t something that you “should” do, it’s something that you have to do if you want to make sure that your inflatable jumpers company is one that succeeds.