For most companies rain isn’t that detrimental. Rain is actually something that can help companies because it makes the landscaping around the business look better, which is more inviting to potential clients and existing clients. But when you (own|have) a moonwalk business, the rain can ruin everything. You may have it set up to deliver five moonwalks, but if it rains you’re out the money, except for a deposit, and you’ve likely angered your customers as well. Even though the rain isn’t your fault, you do need to put things into perspective and to realize how frustrated a parent would be if their child’s birthday party was ruined due to the rain. They’re likely to get mad at you simply because they want to blame someone, and you’re a handy target.
While the rain pouring down isn’t your fault, that’s not going to make your customer happy. In this economy the trick is to make sure that your {company|business is not only appealing to new customers, but also that your current customers keep coming back for more, and one way to do that is to have a rain policy.
Rain Policy
When you have a rain policy what you’re basically doing is making sure that you keep your clients happy in the event of rain, and that you are able to make the money that you need to make to survive. In order to figure out what type of moonwalk rain policy will work well for you, it’s a good idea to figure out how much rain your area usually gets. You should be able to easily find information that tells you how much rainfall is average in your state and even in your specific county. Once you know how much rain to expect, you can then figure out what type of rain policy you should have.
One thing you might want to think about doing is having a cut-off policy. For instance if your policy is to set up your moonwalks a few hours before the party, then you may put on your policy that cancellation must be made at least four hours before the party starts. And if you deliver the day before the party, the same holds true. But what do you do if you’ve already delivered your moonwalks and it began to rain after your delivery? One thing that you may want to do is to offer a literal rain check. This rain check would allow your clients to have another moonwalk party if theirs is rained out within a year of the date of rental. This will definitely keep your current clients happy and it’s a great thing to promote as well.
You may find that no one else who rents moonwalks in your area has this type of policy, which allows you to stand out from the pack and gives you the opportunity to become someone who everyone thinks about as soon as they think about renting moonwalks in your area, which is always a good thing.